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Frequently Asked Questions

Q: Do you pre-authorize my procedure?
A: If it is required, your doctor's office will typically pre-authorize your procedure. Please contact your doctor's office if you have any concerns regarding pre-authorization of a procedure.

Q: Do you bill my insurance company?
A: As a courtesy to our patients, we do bill your insurance company, including secondary and tertiary payors. Please make sure your insurance information is current at the time of your procedure and notify us of any changes in coverage as soon as possible. You will be responsible for any applicable amounts left unpaid by your insurance company.

Q: When will I receive a statement?
A: If your insurance company pays us directly, you will receive a statement for any deductible or co-insurance amount you owe after we receive their payment. If your insurance does not pay us directly, you will typically receive a statement within 30 days of the date you had your procedure.

Q: My insurance company sent me a check- what do I do?
A: Some insurance companies pay their policy holders directly. Once you receive your insurance check, please forward it to our office, along with a copy of the Explanation of Benefits, so we can apply the payment to your account. If you have a balance after we apply the payment, we will send you a statement. Don't forget to endorse your insurance check and write "Payable to Mountain West Endoscopy Center" on the back.

Q: What is an Explanation of Benefits?
A: An Explanation of Benefits, or EOB, is a document you will receive from your insurance company explaining how they paid your medical claim.

Q: What do I do if I have questions about my bill?
A: You can reach our billing office Monday through Friday from 8:00 am to 4:00 pm at (888) 282-2548, or you can come in and discuss your bill with us at our office - 6360 S. 3000 E. , Suite 320 Salt Lake City, UT 84121.